Evaluating Developer Responses to App Reviews: The Case of Mobile Banking Apps in Saudi Arabia and the United States

Application stores (app stores) enable developers to interact with users by responding their reviews. Many continuously monitor user reviews and seek respond them effectively efficiently boost satisfaction, which in the end increases app’s rating. Thus, it is essential study developer responses how improve them. This research was aimed at evaluating both Apple App Store Google Play banking domain. Ten Saudi ten United States (U.S.) bank apps were selected from each store as sample. Quantitative qualitative approaches employed code categorize for app using content analysis. The found that developers’ can be divided into three types of interaction: interactive response, semi-interactive no response. A main finding U.S. outperformed those terms number quality responses. provides valuable recommendations users, developers, enhance user–developer interaction.